Patient Rights

Discrimination is Against the Law

Nondiscrimination and Accessibility Requirements

HSHS hospitals comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity. HSHS hospitals do not exclude people or treat them differently because of these factors.

HSHS hospitals provide free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters; and 
• Written information in other formats (large print, audio, accessible electronic formats, Braille and other formats).

HSHS hospitals provide free language services to people whose primary language is not English, such as:

• Qualified interpreters; and
• Information written in other languages. Please note that all materials are available upon request in the top 15 languages spoken by limited English proficiency individuals in the service area.

If you believe that an HSHS hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity, you may file a grievance with:

John Hyden
Corporate Compliance Officer & 1557 Coordinator
4936 Laverna Road
Springfield, Illinois 62794
Telephone: 217-523-4747

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health & Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368–1019, 800-537–7697 (TDD)

Language Assistance Services in 15 Languages

Español (Spanish): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1(800)368–1019 (TTY: 1(800)537–7697).

Hmoob (Hmong): LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1(800)368–1019 (TTY: 1(800)537–7697).

Deutsch (German): ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1(800)368–1019 (TTY: 1(800)537–7697).

Français (French): ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1(800)368–1019 (ATS: 1(800)537–7697).

繁體中文 (Chinese): 注意：如果您使用繁體中文，您可以 免費獲得語言援助服務。請致電 1(800)368–1019 (TTY: 1(800)537–7697).

Deitsch (Pennsylvania Dutch): Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: 1(800)368–1019 (TTY: 1(800)537–7697).

Polski (Polish): UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1(800)368–1019 (TTY: 1(800)537–7697).

ة􁘭􁗖􁖁 الع (Arabic): ملحوظة :إذا كنت تتحدث اذكر اللغة، فإن خدمات 1019–368)800( ة تتوافر لك بالمجان .اتصل برقم 1 􁗫􁖔 المساعدة اللغ (TTY: 1(800)537–7697).

Русский (Russian): ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1(800)368–1019 (телетайп: 1(800)537–7697).

Italiano (Italian): ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1(800)368–1019 (TTY: 1(800)537–7697).

Tagalog (Filipino): PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1(800)368–1019 (TTY: 1(800)537–7697).

􀇑हंद􀈣 (Hindi): ध्यान दें: य􀇑द आप 􀇑हंद􀈣 बोलते हैं तो आपके 􀍧लए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। (800)368–1019 (TTY: 1(800)537–7697) पर कॉल करें। ພາສາລາວ (Lao): ໂປດຊາບ: ຖ້ າທ່ ານເົວ້ າພາສາລາວ, ການບໍ່ ລິ ການຊ່ ວຍເຫຼື ອດ້ ານພາສາ, ໂດຍບໍ່ ເສຽຄ່ າ, ພ້ ອມມີ ໃຫ້ ທ່ ານ. 1(800)368–1019 (TTY: 1(800)537–7697).

한국어 (Korean): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (800)368–1019 (TTY: 1(800)537–7697) 번으로 전화해 주십시오.

Tiếng Việt (Vietnamese): CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (800)368–1019 (TTY: 1(800)537–7697).

اردو (Urdu): 􁣜 مدد 􁣜 ان 􁗖 ہ یں، تو آپ کو ز 􁤎 ر آپ اردو بول ت 􁜵 دار :ا 􁣂 خب 1019–368) ں ) 800 􁗬􁖁 اب ہ یں ۔ کال ک 􁘮 خدمات مفت م یں دست (TTY: 1(800)537–7697).