Update August 2023 Data Incident Update Click Here
« Patients & Guests

Patient Financial Services

We are here to help you with questions regarding patient billing, insurance, financial assistance, our community care program or the insurance marketplace for HSHS St. John's Hospital.

Elderly couple smiling sitting across a table from a smiling female doctor Elderly couple smiling sitting across a table from a smiling female doctor

Office Information

Hours:
Monday - Friday:
8:00 a.m. to 5:00 p.m.
*Closed weekends and holidays

Contact Us:
By Email: PFS@hshs.org
Phone: 1-800-994-0368 |  Fax: 217-492-2339


Helpful Links

Affordable Care Act (ACA) Price Transparency

  • Click here to learn more about the potential cost of your care.
Financial Assistance

Financial Assistance

Patient Financial Assistance & Community Care Program

Learn More
Insurance Plans and Networks

Insurance Plans and Networks

See the insurance plans and networks we work with

Learn More
Payment Options and Insurance

Payment Options and Insurance

Online payment and other helpful resources

Learn More