The KCIN Advantage

There are many advantages of the KEC solution:

• KCIN has experience in rapid implementations. Typically, we can implement a fully integrated EHR/PM environment, including base laboratory, radiology and transcription interfaces in as little as 13 weeks from contract signing.
• KCIN offers a full application support model incorporating a centralized, 24x7 help desk for initial contact/triage, an internal, dedicated application support team and strong 3rd party partner relationships for additional support.
• KCIN provides a comprehensive and clearly-defined service level agreement outlining both KCIN & client responsibilities.
• To ensure optimal operating efficiency with minimal downtime, KCIN performs regular system maintenance and subscribes to formal change/release management processes.
• KCIN has a focused commitment on continuous improvement including constant evaluation of emerging technology solutions and internal processes. We have active Physician Advisory Committees (PACs) in both Illinois and Wisconsin that provide direct clinician input on changes/customizations, additional functionality/solutions, security and privacy guidelines/ requirements, service levels, system performance & quality standards.